Conflict Management & Mediation Skills Development for Trade Union Leaders

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Introduction

Conflicts abound everywhere. All over the world, there are disputes that are latent, emerging or manifest. Conflict arises partly from two or more parties disagreeing over the distribution of resources. Conflict is the result of the diverse characteristics of our thoughts, attitudes, beliefs, perceptions, systems and structures. It is part and parcel of our existence and we all have influence and power over whether conflict becomes negative or positive.

Mediation is a dispute resolution process in which the disputants use an impartial person to assist them in discussing how to resolve their differences. The mediator helps the disputants negotiate with one another by facilitating communications, negotiations, and problem solving until an agreement or settlement of the dispute is reached or the parties acknowledge impasse.

Mediation is built on the principles of voluntariness, informed consent, confidentiality and self-determination. The mediator assists the parties in clarifying and defining issues, shaping the process, identifying and exploring alternatives and options, and articulating any resolutions reached.

This programme is designed to address the management or resolution of conflict in the way we exercise our influence and power

Course Objective:

At the end of the course, participants will be able to;

Develop skills in critical areas such as supportive communication, active listening, problem-solving, and negotiation
There will be opportunity for trade union officers in leadership positions to become leaders known for effective listening skills, ability to problem solve, and skilled in handling group dynamics – Develop Great line on the resume to demonstrate working knowledge of conflict analysis and prevention, creative problem solving, and skills associated with conflict resolution
Elaborate on shared values in conflict management;
Identify causes and types of conflict;
Analyse tools for conflict resolution;
Adopt positive attitudes and interactions in their teams and organizations
Apply appropriate intervention strategies in conflict resolution

Course Outline:

Module 1: Understanding Conflict

Definition and types of conflict
Common sources of conflict within trade unions
The impact of conflict on organizational effectiveness
Conflict resolution styles and approaches

Module 2: Conflict Resolution Skills

Active listening and empathetic communication
Assertiveness and conflict de-escalation techniques
Problem-solving and decision-making in conflict situations
Managing emotions and maintaining professionalism

Module 3: Introduction to Mediation

Principles and benefits of mediation
Role and responsibilities of a mediator
Ethical considerations in mediation
Establishing ground rules and maintaining neutrality

Module 4: Mediation Process

Pre-mediation preparation: gathering information and setting goals
Opening statements and framing the mediation process
Facilitating communication and managing power dynamics
Generating options and reaching agreements

Module 5: Advanced Mediation Techniques

Handling impasse and breaking deadlock
Managing difficult personalities and emotions
Building consensus and reaching sustainable solutions
Drafting and implementing mediation agreements

Module 6: Legal Aspects of Mediation in Trade Unions

Overview of relevant labor laws and regulations
Understanding the role of arbitration and alternative dispute resolution mechanisms
Ensuring compliance with legal requirements in mediation processes

Target Audience: