Employee Relationship Specialist

Employee Relationship Management involves managing the relationship of each employee with the organisation and with each other. Employee Relations influences every HR decision made in an organisation. This Employee Relationship Specialist Training Course examines the latest best practice in Employee Relationship Management.

This Course will enable the creation of a working environment in which all staff are able to contribute their full potential. This will involve creating a supportive and trusting climate at work and ensuring that individual and collective ER issues are handled positively and sensitively.

Course Objective:

By the end of this training Course, Participants will:

• Know how to introduce and manage an effective employee relationship programme
• Relate the role of ER to the role of the Managers / Supervisor and Team Leader
• Be able to deal with performance problems and modify the behaviour of employees
• Influence the behaviour of managers and team leaders
• Operate disciplinary procedures and grievance procedure
• Know how to manage absence
• Understand the role of an Employee Assistance programme

Course Module:

Module:1

• The Core Role of Employee Relations
• The Context
• Change Management
• Understanding the Rationale of ER
• The Core Role of ER: Organisational Culture; Employee Engagement; Conflict Resolution; Workplace Investigations; Employee Discipline
• The Distinction between the role of ER and the role of the Manager
• The Impact on Policies and Procedures
• The Psychological Contract

Module:2

• The ER Function in Practice
• Communications
• Team Briefing
• Consultation
• Discipline – Gross Misconduct
• Discipline – Poor Performance
• Appeals
• Handling Sickness Absence

Module:3

• Supporting the Manager, Supervisor or Team Leader
• Grievances
• Conducting the Grievance Interview
• Management’s Right to Manage
• Equal Opportunities
• Discrimination
• Equality and Diversity

Module:4

• Managing Employee Performance and Engagement
• The Performance Management Process
• Motivation and Goal Theory
• Giving Feedback and Coaching
• Informal Participative Decision Making Programmes
• Job Enrichment
• Self-Managed Work Teams
• Quality Circles and Kaizen
• Formal and Informal Consultation Programmes
• Employee Assistance Programmes

Module:  5

• Conflict Resolution; Documentation and Software
• Getting the Best from People
• Techniques for Resolving Conflict
• Conflict Management Programmes
• The Ground Rules
• Workplace Investigations
• The Importance of Good Records – Consider Cloud-Based Software
• Personal Development Planning

Who to attend:

• Employee Relations Specialists
• HR and Personnel Professionals
• Line Managers
• Supervisors and Team Leaders

Venue: Ghana

Date: Open