Conflict Management in the Work-place

Master the fundamentals of conflict resolution in the work place, You will learn how to achieve a win-win resolution of conflicts and how to resolve conflicts more informally. Harness the power of positive conflict, and hone your intercultural communication skills. In this specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In this training, you’ll analyze a specific conflict and outline an approach to management and resolve.

Course Objectives:

At the end of this training delegates will be able to:

Identify over twenty decision making and problem-solving strategies
Use the models to resolve conflicts and deliver great feedback.
Conduct a product analysis
Analyze policy and processes for conflict resolution
Measure the tools / skills needed to make important decision to take you to the next level

Who Should Attend?