Effective Negotiation Skills and Strategies

Effective negotiation skills are essential for success in both personal and professional settings. This comprehensive course is designed to equip participants with the tools, techniques, and strategies necessary to negotiate confidently and achieve mutually beneficial outcomes. Through a combination of theoretical learning, practical exercises, and real-world case studies, participants will develop a deep understanding of negotiation principles and enhance their ability to navigate complex negotiation scenarios.

Course Objective:

At the end of the course, participants will be able to;

• Recognize the fundamentals of effective negotiation
• Conduct principled negotiations that result in wise agreements
• Incorporate a process approach into your negotiation skill set
• Formulate communication strategies based on various situations
• Develop a confident negotiating style to deflect tough tactics
• Apply practical psychology principles to negotiate effectively
• Achieve win – win outcomes in negotiations

Course Outline

• Module 1: Preparation for Negotiation
  • Setting objectives and priorities
  • Conducting research and gathering information
  • Assessing the other party’s interests and goals

  Module 2: Communication Skills

  • Active listening techniques
  • Asking effective questions
  • Nonverbal communication cues
  • Building rapport and trust

  Module 3: Negotiation Strategies

  • Competitive vs. collaborative approaches
  • Distributive vs. integrative tactics
  • Creating and claiming value
  • Assessing power dynamics

  Module 4: Managing Emotions and Conflict

  • Understanding emotional triggers
  • Techniques for managing emotions
  • Dealing with conflict constructively

  Module 5: Handling Objections and Resistance

  • Common objections
  • Strategies for addressing objections
  • Overcoming resistance
  • Finding creative solutions

  Module 6: Closing the Deal

  • Recognizing signals for closing
  • Finalizing agreements
  • Clarifying next steps and commitments

  Module 7: Cross-Cultural Negotiation

  • Cultural influences on negotiation
  • Strategies for effective cross-cultural communication

  Module 8: Ethical Considerations

  • Ethical dilemmas in negotiation
  • Principles of ethical behavior
  • Balancing self-interest with ethical standards

Target Audience:

• Employee Relations Managers
• Newly inducted union members
• Human Resource Managers
• Union Leaders

Venue: Kigali

Date: Open